We take on the complete functional and financial responsibility for your terminals with our Client Management Services. The full extent of our capabilities is available to assist you to reach well founded cost and usage decisions about new technologies and applications.
Our client management solution is designed for companies who wish to increase their business capacity and performance considerably but whose CIOs or CFOs also demand measurable cost savings.
There are three things that distinguish our experience in the management of client desktops:
The flexibility of our Client Management Services enables us to continuously adapt the business processes of your company. We'll contractually define and agree the availability demanded from your client desktops and we provide customer specific, adjustable Service Level Agreements (SLAs). Reliable teams, organizations and processes help to support this. A certified partner network helps us internationally.
We assure highest user satisfaction by means of reliable service and professional support. Immediately reachable and high availability, coupled with a resolution database guarantee verifiable improvements in productivity at the workplace. Our Service Desk experts are there to guarantee rapid response to enquiries and fast fault resolution. We provide our client management customers with a multilingual, single point of contact. Our people are specialists and are best prepared for delivering optimal support with some 380 certifications.
The cost savings across the board are enormous: many customers talk of up to 30%. Those savings targets are jointly defined and we guarantee you'll achieve your goals by tracking the cause of the costs. Another potential cost savings item is the central management of assets such as hardware, software licenses and user names using a professional asset management system. Reducing the configuration to the minimum required enables the efficient use of both IT resources and capital.